Decision making stage of claim
Contact Your Agent Immediately.You can call the Insurance Consumer Help Line, at 1800-1990.
Examination of the Insurance Emergency agent
After registering your call, Emergency Unit’s officer will visit the accident spot and give an appropriate information to you. Please pay an attention that you can’t move your vehicle from the place where the related authority didn’t visit the accident spot!
Making a decision of claim
Receiving claim documents.
Making decision of claim within 5 working days.
Notify the decision to the insured.
Please contact to us using the claim number on the receiving paper of claim given by Claim Department in case your indemnity is not paid within the due date. /Telephone number of Claim department – 11-330-308/
Mongol Daatgal LLC operates with 8 officers by 2 shifts and 4 emergency cars for 24/7 hours making inspection on spot and verifying occurrence in Ulaanbaatar.
- Emergency car, operates only for Emergency Unit with a formal permission from Road Traffic Office
- Call center which operates on 24 hour basis
- We verify occurrences by visiting the accident spot on 24 hour basis of week.
- We locate dividing into 4 region depending on the traffic jam and work load